FAQ
Frequently Asked Questions
Q: Do you offer a warranty on your products?
A: SaVera’s manufacturer’s warranty covers workmanship, materials, and construction for 1 year from the date of delivery. The warranty is non-transferable and valid only if products are used for intended purposes. It does not cover misuse, commercial use, accidental damage, excessive wear and tear, or modifications.
In case your order arrives in less than perfect condition or does not meet your expectations, contact customer service at service@SaVeraLiving.com. We will aim to resolve the issue by replacing parts, repairing, or offering a full replacement at our discretion.
Q: Do your products look the same as on the website?
A: Our product images are professionally taken with natural lighting and without photo-shopping to depict the items as accurately as possible. Due to the use of sustainable and reclaimed solid wood and wrought iron, there may be slight variances in color, finish, and dimensions.
Q: If I don’t like the product, can I return it?
A: We offer a 14-day satisfaction guarantee. If you are unsatisfied with your purchase, you can return it within 14 days from the delivery date.
Return Policy:
- Obtain a Return Merchandise Authorization Number (RMA) before returning.
- Customized items and FINAL SALE items are non-refundable.
- A 15% restocking fee applies to returns within 14 days.
- Returned items must be in new condition and original packaging.
- Return shipping costs are the customer’s responsibility.
- Refunds (minus restocking fees and shipping charges) will be processed after inspection and may take a full billing cycle to appear on your account.
Q: Where can I find the assembly instructions and parts?
A: Assembly instructions and parts are included inside your furniture packaging. Note that tools are not provided, though some items may include wall anchors and safety items.
Q: What forms of payment do you accept, and when is my purchase charged?
A: We accept most major credit cards. Your payment is charged when your order is placed.
Q: Do you charge any sales tax?A: We collect sales tax where required by law, shown at checkout.
Q: Where do you deliver?
A: Items are delivered to 48 contiguous states, excluding Alaska and Hawaii.
Q: How much does delivery cost?
A: Free shipping for Texas orders. Discounted shipping for orders outside Texas. No shipping to Alaska and Hawaii currently.
Q: Is my credit/debit card information safe?
A: Yes, we use 256-bit encryption to ensure your information is secure.
Q: Can I cancel my order?
A: Yes, you can cancel before shipping for a full refund. Cancellations after shipping will incur shipping and return fees.
Q: Will I receive all items in my order at the same time?
A: In-stock items ship together; back-ordered items ship separately at no extra cost. Furniture orders are held until all items are ready for one-time delivery.
Q: How will I know when my order has been shipped?
A: We will email you the tracking number once your order ships. Contact us at service@SaVeraLiving.com for status updates.
Q: How long does it take to ship my order and receive it?
A: In-stock items ship within 48 hours and may take 1 to 10 business days for delivery.
Q: I am not ready to receive my order yet. Should I still order or wait?
A: Consider ordering early to ensure availability. Indicate “HOLD Delivery” in your order notes and communication to place a hold on delivery.
Q: What if I need to update or change my shipping address?
A: Notify us as soon as possible at service@SaVeraLiving.com. Address changes after shipping will delay delivery and increase costs.
Q: What happens if I miss my delivery appointment?
A: Our carriers will reschedule, but re-delivery may cost $99 to $299 depending on location and order size.
Q: What do I do if I receive a damaged product?
A: If you notice packaging damage upon delivery, notify the delivery agent and take detailed photos. Contact customer service for assistance.
Q: What if my furniture does not fit through the door or hallway during delivery?
A: Measure your entryways beforehand. Contact us at service@SaVeraLiving.com with any concerns prior to ordering.
Q: I am an interior designer interested in working with you. How can I get in contact?
A: Email your inquiries to trade@SaVeraLiving.com.
Q: How can I apply my trade discount?
A: Discounts are applied automatically to all paid items.